Author

Matthias Berndt

Senior Technical Business Process Consultant

Matthias bringt langjährige internationale Beratungserfahrung in seine Rolle bei Pulse & Patterns ein. Sein Schwerpunkt sind CSM- und CRM-Implementierungen: Er hilft mittelständischen Kunden, komplexe Serviceprozesse in skalierbare, KI-gestützte Lösungen auf der Now Platform zu überführen. Aus seiner Zeit in Werbung und Marketing in den USA, Europa, Asien und der MENA-Region bringt er dieselbe Klarheit, funktionsübergreifende Führung und Ergebnisorientierung in jedes ServiceNow-Projekt ein.

LinkedIn profile

Articles

Articles by this author.

Articles

Whitepaper

Where the Margin Goes: CPQ and Order Management for Technology Service Providers

Your sales team closes the deal. But how much of that margin survives delivery? Discover where disconnected quoting, orders, contracts, and service processes quietly erode profitability, and how to close the gaps.

Date

Read ›

where-the-margin-goes

October 23, 2026

Pulse & Patterns X mark in orange on black

Whitepaper

From AI users to AI organization.

AI is everywhere. Measurable business impact isn't. Discover why AI adoption alone isn't enough, what agentic AI needs to operate across your business, and how to build an organization ready to turn AI into real value.

Date

Read ›

agentic-ai-needs-more-than-prompts

June 30, 2026

No articles yet.

Matthias Berndt

Articles by this author.

Where the Margin Goes: CPQ and Order Management for Technology Service Providers

From AI users to AI organization.

Impulse für Ihr Postfach.