The people are the point
Our greatest asset can be found on this page: a select team of experienced professionals from across Germany and other European countries, each of whom is a true expert in their field and each of whom helps shape this company, rather than simply working within it. Everything Pulse & Patterns sells is designed and produced by these people, which is why, for us, corporate culture is not some abstract concept written down and put up on the wall. Our culture is shaped by each and every one of us, reshaped every time someone new joins, and based on values we have agreed upon together as a team.
Pulse & Patterns is a Germany-based ServiceNow and Anthropic Claude consulting and implementation partner.
The kind of company we are building
Pulse & Patterns is a Germany-based ServiceNow and Anthropic Claude consulting and implementation partner, founded in 2025, working with mid-market and upper mid-market organizations in Germany and across Europe. We build commercial, customer and project operations on ServiceNow, and Claude-enabled ways of working around them. We are deliberately selective and deliberately senior. Everyone here is a true expert in their field, contributes to the company’s development beyond the scope of their job description, and shows exceptional enthusiasm for their work.
We are building this company together, and that is meant literally. Processes get written by the people who need them. Practices get named by whoever proves they work. Structures change when they stop serving the work. Anyone can argue for a better way and get a decision the same week, rather than a place in a queue.
That is not a stage we are waiting to grow out of. It is the arrangement we want.
Four values, and the four behaviors that make them real
Pulse & Patterns was founded to bring human and business values together. Our values are not a slogan but a commitment the team made and agreed together, so each of the four is linked to a behavior we consider fundamental. We defined them in one of our team workshops: we sat down, described what matters most to us, and wrote down the behaviors we expect from one another every day.
A clear direction, with a mindset oriented to solutions and results rather than noise.
We say the actual thing. Ideas and feedback get shared openly and respectfully, because vagueness is not politeness. It just moves the problem later.
We grow together, and we accept each other's strengths and weaknesses instead of pretending nobody has any.
What is agreed gets done. Everyone here has their place for a reason, and the team can plan around and rely on each other blindly.
Room to try new things, to innovate by doing, and to be wrong on the way to being right.
Freedom and ownership are the same thing seen from two sides. We give real responsibility and we expect people to take it.
Being mindful of yourself as well as your colleagues, and accepting that people are different. We look for different personalities so that we can complement each other better.
For what people do, and for who they are. Recognition isn't saved for a review cycle. Here it is specific and said out loud.
Responsibility is the one we are strictest about.
It is what makes a team like ours work. People here own a discipline, a client relationship or a part of how the company operates, and they own it end to end.
We don't spend long on the problem.
Everyone acts on their own judgment and focuses on bringing a solution to the table.
The cultural fit is a formal interview stage, not just a feeling
Our hiring process has four stages: an HR interview, a technical interview with a practical task or case study, a conversation with the founders, and finally a cultural fit interview with the people you would work with. The cultural fit stage is a real assessment with its own questions, and your future colleagues have a strong voice in our hiring decisions.
- 01HR interview
- 02Technical interview
- 03Meet the Founders
- 04Cultural fit
It explores how you work when a situation is ambiguous, how you handle pace, how you prefer to communicate and be communicated with, and what you expect from a company at this stage of its life. You also meet the people you would actually be working alongside. Making the right hiring decisions matters, so we choose carefully who joins, and we look for proof that each person shares our values and wants to commit to them long-term.
We care more about attitude, curiosity and motivation than a perfect match on paper. Skills can be learned, and most of the specialties in this team were built rather than recruited. What we cannot train is the appetite to work on something unfinished, the values you carry, and the attitude to thrive in a fast-growing and truly challenging environment.
Excited to join our team, but no listed role fits you?
Send an open application and tell us what you would want to make happen here.
How we actually work
Remote-first
We work remote-first across Germany and other European countries, and our clients are mainly in the DACH region. Colleagues have free access to flexible coworking space, whenever an office is useful or we gather somewhere as a team.
Offsites
The whole team meets in person at regular offsites, in a different location each time. Each one mixes strategy sessions and development workshops with the part that actually builds a team: team activities, and enough unstructured time for the conversations that never happen in a video call.
Onboarding
New joiners get a structured first month with an onboarding buddy. The first 30 days are full of challenges: meeting your colleagues, learning how the company started, getting familiar with our AI tools, and proposing one improvement to a process you have just met for the first time. New people see things the rest of us have stopped noticing, and we want to hear it.
Experts who are still curious, and who like each other
Team members enjoy spending time together, and our offsites are a highlight for all of us. Onboarding feels natural: from day one, you work on challenging tasks in close collaboration with the team, so you feel at home in no time. Everyone can simply be themselves. There are no big egos, and we work together as equals, built on mutual respect.
Expert, direct and openly enthusiastic. Everyone here has a deep specialty, and nobody stops at its edges. People bring ideas to problems that were not assigned to them, argue about a design in real detail, and enjoy the discussions.
Expertise here is held by people who do the work.
Architects architect. The practice leads build. Nobody has moved far enough up to stop touching a platform, and nobody wants to. That is also why the specialties in this team keep widening: a consultant who wants a new discipline develops it, rather than waiting for a resourcing decision.
What I love about Pulse & Patterns is that my work isn't defined by a static job description, and nobody put me in a box I only half fit into. I get to wear several hats across departments, bring in my true strengths and learn something new almost every day. That kind of freedom only exists when you're given real trust, and that's exactly what I get here.
At Pulse & Patterns, I have the space to actually bring my ideas to life and help shape how we grow. We’re not playing catch-up with the latest developments in the consulting and ServiceNow worlds, we are leading the way.
Here we support each other and share a passion for what we do. There’s an entrepreneurial spirit here that encourages new ideas. Everyone has a voice, and everyone’s opinion matters. I feel respected, valued, and trusted to make a difference.
The people you will work with
The group covers strategy, enterprise architecture, ServiceNow implementation across customer service, portfolio, field service and commercial operations, applied AI, data, marketing, HR and operations. Certifications across the team include ServiceNow implementation specialties in customer service management, strategic portfolio management, IT service management and data foundations. Working languages include German, English, French and Kurdish.
What they have in common? They truly like the work they do. They are hands-on and solution oriented, and still curious after fifteen-plus years in the industry.
Meet the team
The founders lead the business and still sit in the work. Below them, the experts you would work with every day.
Dominique Grüger
Domi thrives at the intersection of strategy, technology, and people. With a strong background in digital consulting and company building, he turns vision into structure and strategy into execution. Passionate about shaping organizations that combine innovation with purpose, he drives Pulse & Patterns forward with a focus on sustainable growth, clarity, and collaboration.
Frank Schikora
Frank combines deep technical expertise with a pragmatic approach to delivery. With over a decade of experience in IT consulting and ServiceNow implementation, he ensures complex projects run smoothly and deliver measurable outcomes. Passionate about building and training technical teams, he leads with a focus on reliability, teamwork, and continuous improvement.
Oliver Kook
Oliver loves building teams that don't just deliver projects, they create impact. With a passion for innovation and a talent for connecting people, he turns ideas into scalable practices that drive real value from ServiceNow. He believes great consulting happens where curiosity meets collaboration, and he brings that mindset, along with over 12 years of ServiceNow experience, to everything he does as he leads and grows our consulting practice.
David Jaunik
David combines deep ServiceNow expertise with a strategic and practical approach to enterprise architecture. With over a decade of experience across IT service management, customer workflows, strategic portfolio management, and data foundations, he helps organizations turn complex business needs into scalable platform decisions. Passionate about technical excellence and future-ready architecture, he connects business strategy, technology, data, and AI, guiding teams from the initial blueprint through to successful delivery.
Lukas Reiner
Lukas combines data-driven thinking, strong people leadership, and emerging technologies to help organizations unlock value through AI. As BornAI Lead at Pulse & Patterns, he leads both internal and customer-facing AI initiatives, shaping how agentic delivery, AI Agents, GenAI, automation, and modern workflows transform the way people work. With a focus on practical innovation over hype, he helps organizations build scalable, intelligent solutions that accelerate growth, improve efficiency, and create lasting business impact.
Mahmoud Triki
Mahmoud is a transformation expert focused on helping organizations unlock business value through ServiceNow's AI capabilities, including Now Assist and AI Agent Studio. With a deep understanding of both strategy and delivery, he turns ambitious goals into scalable, intelligent solutions. Passionate about collaboration and progress, he makes transformation tangible, impactful, and value-driven.
Matthias Berndt
Matthias brings over 20 years of global consulting to his role at Pulse & Patterns, focusing on CSM and CRM implementations and helping mid-market clients turn complex service operations into scalable, AI-driven solutions on the Now Platform. Having worked in advertising and marketing across the US, Europe, Asia, and MENA, he brings the same clarity, cross-functional leadership, and results focus to every ServiceNow engagement.
Bana Ahmed
Bana is a ServiceNow Solution Architect with a strong focus on translating business requirements into scalable and sustainable technical solutions. She combines consulting experience with hands-on implementation expertise across the Now Platform, supporting clients from initial process understanding to technical realization. With a pragmatic mindset and a structured approach, she helps teams design efficient workflows, align ServiceNow modules with business needs, and turn complex requirements into clear, value-driven solutions.
Ina Cibin
Ina is an experienced HR professional specializing in Talent Acquisition and People Operations. She excels at building high-performing teams, driving employee engagement, and aligning people strategies with business goals. Passionate about culture and growth, she creates meaningful employee experiences that foster belonging, motivation, and long-term success.
Gemma Hogan
Gemma is a growth-focused marketing leader with over 20 years of experience helping organizations turn strategy into measurable business results. She specializes in connecting brand, demand generation, customer experience, and revenue. Passionate about data, automation, and AI, she combines strategic thinking with hands-on execution to build marketing systems that drive growth. At Pulse & Patterns, she focuses on growing brand awareness, generating demand, and helping organizations unlock value through data, operations, and AI.
Jannik Benecke
Jannik combines a structured, analytical mindset with hands-on consulting experience and a background in Industrial Engineering & Management. He works closely with the leadership team across business operations, keeping things running smoothly so the team can focus on what matters. With a talent for turning complex challenges into clear processes and sound decisions, he brings ownership and a builder's mindset to everything he does. He is passionate about finance, operational excellence, and creating strong foundations for growth.
Frequently asked questions
What is it like working at a specialist ServiceNow partner rather than a large consultancy?
The main difference is proximity. You work in a select team of experts, side by side with the founders, close to the client and close to the consequences of every decision. Hierarchy does not slow us down, so internal decisions are made fast when they are needed. There is more room to shape how work gets done, and specialties develop faster because nobody is waiting on a resourcing decision to work on something new.
Do consultants get to use AI themselves, or only implement it for clients?
Both. Every consultant works with the same AI tooling we design for clients, including a curated company knowledge base mounted into Claude Cowork, and learning it is part of your onboarding and your journey here.
Where is the team based, and do you work remotely?
Our team works remotely across Germany and other European countries, and our clients are mainly in the DACH region. Colleagues have access to flexible coworking space when they need a change from home office. The whole team meets in person at regular team offsites across Europe.
Do I need ServiceNow experience to join?
Not always. We weigh attitude, curiosity and motivation more heavily than a perfect match on paper, and several specialties in this team were built here rather than recruited. What is much harder to work around is a preference for well-defined environments, because most of what we do is still being defined.
What should I expect from onboarding?
More access and fewer policies to read. You get a named onboarding buddy, a structured first month, and a set of first-30-days challenges that push you to meet colleagues in other countries and propose one process improvement. You will be given real responsibility from day one.
Are you hiring?
Open roles are listed on our careers page, and we welcome open applications when nothing listed fits. We are interested in hearing what you want to make happen here, as part of Pulse & Patterns.
Come and build what we are becoming next
We are looking for people who want to bring their energy, knowledge and creativity, and who would rather shape a company than join a finished one. If you care about the craft and you want colleagues who care about it too, that is genuinely the whole offer.