What you will do.
As a Technical Consultant, you work directly on the implementation of ServiceNow CRM solutions, with a focus on Customer Service Management (CSM), Field Service Management (FSM), or Sales and Order Management (SOM). In close collaboration with experienced colleagues, you configure and implement solutions directly on the platform, capture customer requirements, and translate them into technical solution approaches. You work close to the customer, close to the team, and close to real results.
- Technical Project Delivery & Hands-on Development: You configure and develop on the ServiceNow platform in the areas of CSM, FSM, and/or SOM, ensuring that solutions are implemented cleanly and sustainably. To do this, you leverage Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-Server, and more.
- Analysis & Solution Design: You capture customer processes, understand their requirements, and translate them into well-thought-out technical solution approaches.
- Grow & Contribute: You actively engage with the team, share your knowledge, learn from more experienced colleagues, and continuously develop yourself, professionally and personally.
What you bring.
- At least 3 years of experience configuring and implementing ServiceNow or comparable CRM platforms (e.g. Salesforce).
- Some project experience in a consulting environment would be an advantage — it will help you grow into taking ownership of project delivery with us.
- Hands-on experience in at least one of the areas CSM, FSM, SPM or SOM would be desirable.
- Solid technical know-how: XML, HTML, JavaScript, Web Services, CSS.
- Experience integrating AI tools or automation into workflows.
- Ability to capture, structure, and translate requirements into technical solutions.
- Excellent English, written and spoken (C1 level), and fluent German skills at least at B1 level.
- Willingness to travel for customer appointments and team events.
- Self-motivation and a genuine drive to move things forward in a small team.
- Certification: Certified System Administrator (CSA).
- Desirable: Certified Application Developer (CAD), Certified Implementation Specialist – CSM, FSM.
For us, a motivated mindset outweighs a perfect skill set.
Why work with us.
- Creative Freedom & Career with Perspective – Real Impact. You help build our ServiceNow business from the ground up – from strategy to team.
- Innovative Environment – Short decision-making paths, dynamic growth, close collaboration with the founders.
- Personal & Professional Development – A steep learning curve with a dedicated training budget to strengthen your individual skills. We ensure that our consultants regularly obtain the most relevant ServiceNow and other tool certifications.
- Flexible Work – Flexible working hours, whether remote or from a shared office space – because we respect you and your personal life.
- Real Culture – We meet at regular team offsites to be productive and have fun together.
Four stages, and what each one tests.
Why you are looking, notice period, salary expectations, where you want to work from.
Real problems, not only your CV: a practical task or case, some system design.
Vision, strategy and where you would take real responsibility.
How you work, run by your future colleagues.
Full detail on each stage is on our Careers page.