What you will do.
You know ServiceNow CRM from the inside and now you want to work in an environment that gives you real room to shape things. With us, you bring your experience in CSM, FSM, or SOM directly into customer projects, develop solutions hands-on on the platform, and grow step by step into greater responsibility. No endless approval processes, no corporate overhead, you work close to the customer, close to the team, and close to real results.
- Project Ownership & Technical Delivery: As the technical point of contact for our customers, you lead technical onboarding, analyze existing processes and platform configurations, and develop tailored solution approaches from them — always closely aligned with the customer's real needs.
- Analysis & Solution Design: You capture customer processes, understand their requirements, and translate them into well-thought-out technical solution proposals.
- Hands-on Development: You independently configure and develop on the ServiceNow platform in the areas of CSM, FSM, and/or SOM, ensuring that solutions are implemented cleanly and sustainably. To do this, you leverage Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-Server, and more.
- Grow & Contribute: As an active team member, you share your knowledge with others, learn from more experienced colleagues, and continuously develop yourself — professionally and personally.
What you bring.
- At least 5 years of experience configuring and implementing ServiceNow or comparable CRM platforms (e.g. Salesforce).
- Hands-on experience in at least one of the areas CSM, FSM, SPM or SOM.
- Solid technical know-how: XML, HTML, JavaScript, Web Services, CSS.
- Experience integrating AI tools or automation into workflows.
- Ability to capture, structure, and translate requirements into technical solutions.
- Excellent English, written and spoken (C1 level), and fluent German skills at least at B1 level.
- Willingness to travel for customer appointments and team events.
- Self-motivation and a genuine drive to move things forward in a small team.
- Certification: Certified System Administrator (CSA).
- Desirable: Certified Application Developer (CAD), Certified Implementation Specialist – CSM, FSM.
- No ServiceNow background? No problem — comparable experience and certifications, e.g. with Salesforce (Service Cloud Consultant, Field Service Lightning), work well for us too.
For us, a motivated mindset outweighs a perfect skill set.
Why work with us.
- Creative Freedom & Career with Perspective – Real Impact. You help build our ServiceNow business from the ground up – from strategy to team.
- Innovative Environment – Short decision-making paths, dynamic growth, close collaboration with the founders.
- Personal & Professional Development – A steep learning curve with a dedicated training budget to strengthen your individual skills. We ensure that our consultants regularly obtain the most relevant ServiceNow and other tool certifications.
- Flexible Work – Flexible working hours, whether remote or from a shared office space – because we respect you and your personal life.
- Real Culture – We meet at regular team offsites to be productive and have fun together.
Four stages, and what each one tests.
Why you are looking, notice period, salary expectations, where you want to work from.
Real problems, not only your CV: a practical task or case, some system design.
Vision, strategy and where you would take real responsibility.
How you work, run by your future colleagues.
Full detail on each stage is on our Careers page.