Author

Oliver Kook

Head of Consulting

Oliver loves building teams that don't just deliver projects, they create impact. With a passion for innovation and a talent for connecting people, he turns ideas into scalable practices that drive real value from ServiceNow. He believes great consulting happens where curiosity meets collaboration, and he brings that mindset, along with over 12 years of ServiceNow experience, to everything he does as he leads and grows our consulting practice.

LinkedIn profile

Articles

Articles by this author.

Articles

Whitepaper

Where the Margin Goes: CPQ and Order Management for Technology Service Providers

Your sales team closes the deal. But how much of that margin survives delivery? Discover where disconnected quoting, orders, contracts, and service processes quietly erode profitability, and how to close the gaps.

Date

Read ›

where-the-margin-goes

October 23, 2026

Pulse & Patterns X mark in orange on black

Whitepaper

From AI users to AI organization.

AI is everywhere. Measurable business impact isn't. Discover why AI adoption alone isn't enough, what agentic AI needs to operate across your business, and how to build an organization ready to turn AI into real value.

Date

Read ›

agentic-ai-needs-more-than-prompts

June 30, 2026

No articles yet.

Oliver Kook

Articles by this author.

Where the Margin Goes: CPQ and Order Management for Technology Service Providers

From AI users to AI organization.

Insights worth the inbox.