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Matthias Berndt

Senior Technical Business Process Consultant

Matthias brings over 20 years of global consulting to his role at Pulse & Patterns, focusing on CSM and CRM implementations and helping mid-market clients turn complex service operations into scalable, AI-driven solutions on the Now Platform. Having worked in advertising and marketing across the US, Europe, Asia, and MENA, he brings the same clarity, cross-functional leadership, and results focus to every ServiceNow engagement.

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Where the Margin Goes: CPQ and Order Management for Technology Service Providers

Your sales team closes the deal. But how much of that margin survives delivery? Discover where disconnected quoting, orders, contracts, and service processes quietly erode profitability, and how to close the gaps.

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where-the-margin-goes

October 23, 2026

Pulse & Patterns X mark in orange on black

Whitepaper

From AI users to AI organization.

AI is everywhere. Measurable business impact isn't. Discover why AI adoption alone isn't enough, what agentic AI needs to operate across your business, and how to build an organization ready to turn AI into real value.

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agentic-ai-needs-more-than-prompts

June 30, 2026

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Matthias Berndt

Articles by this author.

Where the Margin Goes: CPQ and Order Management for Technology Service Providers

From AI users to AI organization.

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